Carlson Wagonlit Travel, the global travel management company, has appointed Niklas Andréen as Executive Vice President and Chief Traveler Experience Officer, effective September 2018. Based in London, Niklas will report to Kurt Ekert, President & CEO of CWT, and serve as a member of the CWT Executive Leadership Team.
Niklas will oversee worldwide Traveler Services, which is being rebranded as Traveler Experience to align against CWT’s 3.0 digital strategy and an holistic approach to customer experience across all channels. He will take over these responsibilities from Matt Beatty, who has decided to leave the company later this year.
“Niklas brings a set of skills and experience to our team which will further accelerate the delivery of our strategic transformation,” said Kurt Ekert. “At the same time, we are sorry to see Matt leave after more than 25 great years with the company. Matt has made enormous contributions during his career with CWT, and will be missed after he departs. I join all of my colleagues in wishing him all the very best for the future.”
Niklas is currently Senior Vice President & Managing Director of Hospitality, Car, Digital Media, Corporate and Digital (Beyond Air) at Travelport, and held several other leadership roles there including leading the integration of Travelport’s digital assets into their business. Niklas also founded two businesses and held consulting positions with Accenture, Connecta and Monitor Company earlier in his career.
Niklas Andréen is a Swedish national and graduate of the Stockholm School of Economics.